Terms of service
# TERMS OF SERVICE
**Last Updated: August 18, 2026**
## OVERVIEW
Welcome to **AÉVORA**.
This website and online store , trading under the brand **AÉVORA**.
AÉVORA operates this website and online store, including the information, content, functionality, tools, products, and services made available through it, collectively referred to as the "Services".
Our store is powered by **Shopify**, which provides the e-commerce infrastructure that enables us to offer the Services.
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Legal Notice and any additional terms displayed during checkout, govern your access to and use of the Services and purchases made through our store.
Please read these Terms carefully.
By accessing or using the Services, creating an account, or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms is intended to exclude, restrict, or waive any mandatory consumer right that cannot legally be excluded or restricted.
If a provision of these Terms conflicts with mandatory consumer protection law applicable to you, that mandatory law will prevail to the extent of the conflict.
---
# SECTION 1. ELIGIBILITY, ACCESS AND ACCOUNTS
You must have the legal capacity required under the laws applicable to you to enter into a binding contract.
If you create an account or place an order, you agree to provide information that is accurate, complete, and current.
You are responsible for maintaining the confidentiality and security of your account credentials.
You must notify us without undue delay if you reasonably believe that your account has been accessed or used without authorization.
You may not:
* impersonate another person,
* use another person's payment details without authorization,
* create accounts for fraudulent purposes,
* attempt to circumvent purchase restrictions, or
* use the Services in violation of applicable law.
We may suspend or restrict an account where we reasonably believe that fraud, abuse, unauthorized access, violation of these Terms, or unlawful activity has occurred.
Any suspension will be exercised subject to applicable law.
---
# SECTION 2. OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, functions, and other information displayed on our website are accurate.
However, minor variations may occur due to:
* screen or device settings,
* lighting and photography,
* manufacturing tolerances,
* packaging updates,
* production batches,
* reasonable design improvements, or
* other circumstances that do not materially alter the product.
Images are provided for illustrative purposes unless expressly stated otherwise.
Nothing in this section permits us to supply a product that is materially different from its description or to restrict statutory rights relating to defective, misdescribed, or non-conforming goods.
We may modify, update, replace, limit, or discontinue products for future orders at any time.
Such changes will not retroactively alter an order that has already formed a binding contract, except where permitted by law or agreed with the customer.
---
# SECTION 3. PRODUCT USE AND SAFETY
Customers are responsible for using products in accordance with:
* the product instructions,
* warnings,
* safety information,
* intended use,
* manufacturer guidance, and
* any other instructions supplied with the product.
Products should not be deliberately modified, dismantled, misused, or used for purposes for which they were not designed.
You should discontinue use if a product becomes damaged, operates abnormally, or causes unexpected significant discomfort, and seek appropriate professional advice where necessary.
Where a product is marketed as a cosmetic, beauty, wellness, or personal-care product and is not expressly identified as a regulated medical device, it is not intended to diagnose, treat, cure, or prevent disease.
Information provided on our website concerning beauty, wellness, skincare, appearance, comfort, or lifestyle is provided for general informational purposes and does not constitute individualized medical advice.
Results may vary between individuals.
Nothing in this section limits liability or consumer rights that cannot legally be excluded.
---
# SECTION 4. ORDERS AND CONTRACT FORMATION
When you submit an order, you are making an offer to purchase the products included in that order.
Receipt of an automated order acknowledgment does not necessarily constitute final acceptance of the order.
A contract is formed when we accept the order in accordance with the ordering process applicable to the transaction.
We reserve the right, where permitted by law, to refuse or cancel an order before or after acceptance where there is a legitimate reason to do so, including:
* suspected fraud,
* unauthorized payment,
* payment failure,
* obvious pricing or technical errors,
* suspected unauthorized resale,
* product unavailability,
* incorrect stock information,
* inability to deliver to the destination,
* legal or regulatory restrictions,
* sanctions or trade restrictions,
* abuse of promotional offers,
* duplicate orders caused by an obvious technical malfunction, or
* a material violation of these Terms.
If we cancel an order after payment has been collected and no lawful deduction applies, we will refund the amount due in accordance with applicable law.
We may contact you to verify information before accepting or fulfilling an order.
---
# SECTION 5. ORDER VERIFICATION AND FRAUD PREVENTION
To protect customers and our business, orders may be subject to automated or manual fraud and payment verification.
Where reasonably necessary, we may request additional information to verify:
* identity,
* billing information,
* shipping information,
* payment authorization, or
* other information relevant to the transaction.
We reserve the right to refuse an order where there is a reasonable and documented suspicion of fraud, unauthorized payment, identity misuse, or other unlawful activity.
Personal data used for fraud prevention will be processed in accordance with our Privacy Policy and applicable data protection law.
---
# SECTION 6. PRICES, TAXES AND BILLING
The price applicable to your purchase is the price displayed and confirmed during checkout, subject to correction of obvious errors as permitted by applicable law.
Prices, promotions, discounts, and offers may change for future purchases without notice.
Where required by applicable law, taxes and mandatory charges will be included in or clearly disclosed alongside the total price before the order is submitted.
International orders may be subject to customs duties, import taxes, VAT, or other governmental charges, as described in our Shipping Policy.
You agree to provide accurate and authorized payment information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
---
# SECTION 7. OBVIOUS PRICING AND TECHNICAL ERRORS
Despite reasonable precautions, our website may occasionally contain an obvious typographical, technical, pricing, promotional, currency conversion, inventory, or product information error.
We reserve the right to correct such errors.
Where an obvious error materially affects an order, we may contact you to offer the opportunity to proceed under the corrected information or cancel the affected order, where permitted by applicable law.
For example, an obvious technical error displaying a product normally priced at EUR 79.90 as EUR 0.79 would not necessarily oblige us to fulfill the transaction at the erroneous price where applicable law recognizes such an error.
We will not use this provision to arbitrarily alter valid prices after an order has been properly concluded.
Mandatory consumer rights remain unaffected.
---
# SECTION 8. PROMOTIONS, DISCOUNTS AND FREE GIFTS
We may periodically provide:
* discount codes,
* bundles,
* quantity discounts,
* free gifts,
* free shipping,
* promotional pricing,
* limited-time offers, or
* other promotional benefits.
Each promotion may be subject to additional conditions disclosed when the promotion is offered.
Unless expressly stated otherwise:
* promotions cannot be combined,
* promotional codes have no cash value,
* promotional benefits apply only during the stated promotional period,
* promotions may be limited by product, territory, quantity, or customer, and
* promotions may be withdrawn for future orders.
We may refuse or cancel use of a promotion where there is reasonable evidence of fraud, manipulation, duplicate-account abuse, automation, or circumvention of promotional restrictions.
Free gifts and promotional items associated with returned orders are governed by our Return & Refund Policy.
---
# SECTION 9. PAYMENT
Payment methods available may vary depending on your location and checkout configuration.
Payments may be processed through third-party providers such as Shopify Payments, PayPal, credit card networks, banks, or other authorized payment providers.
Those providers may apply their own terms and privacy policies.
We do not guarantee that every payment method will always be available.
We may delay fulfillment where payment authorization is pending or has failed.
---
# SECTION 10. SHIPPING AND DELIVERY
Processing times, estimated delivery periods, shipping charges, tracking information, customs information, and procedures relating to delayed or lost shipments are described in our **Shipping Policy**.
Delivery dates are estimates unless expressly identified as guaranteed.
We are not responsible for delays caused solely by circumstances outside our reasonable control, provided that we comply with our obligations under applicable law.
Where consumer law requires us to bear the risk of loss or damage during transportation until the consumer, or a person designated by the consumer, physically receives the goods, that rule will apply.
Nothing in these Terms transfers transportation risk to a consumer earlier than permitted by applicable law.
---
# SECTION 11. RETURNS, REFUNDS AND WITHDRAWAL RIGHTS
Returns and refunds are governed by our **Return & Refund Policy**.
AÉVORA currently provides a voluntary **60-day return policy**, subject to the conditions described in that Policy.
This voluntary benefit exists in addition to mandatory consumer rights.
Consumers in the European Union or other jurisdictions may have statutory cancellation, withdrawal, conformity, warranty, repair, replacement, refund, or other rights that cannot be restricted by our voluntary return conditions.
Where mandatory law gives you greater rights than our voluntary policy, mandatory law prevails.
---
# SECTION 12. WARRANTIES AND STATUTORY GUARANTEES
Products remain subject to warranties, legal guarantees, conformity rights, and remedies required under applicable law.
Any commercial guarantee, including our voluntary return policy, is additional to mandatory statutory rights and does not replace them.
For consumers protected by European Union law, mandatory legal remedies relating to defective or non-conforming goods remain unaffected.
For United States consumers, any rights arising under applicable federal or state warranty law remain unaffected.
Nothing in these Terms excludes an implied warranty or other protection where such exclusion is prohibited by applicable law.
---
# SECTION 13. INTELLECTUAL PROPERTY
The Services and their original content, including where applicable:
* AÉVORA branding,
* trademarks,
* logos,
* product names,
* written content,
* photographs,
* videos,
* graphics,
* illustrations,
* designs,
* page layouts,
* icons,
* advertising materials,
* product presentations, and
* other creative materials,
are owned by, licensed to, or lawfully used by SmartProtools GmbH / AÉVORA and may be protected by copyright, trademark, unfair competition, design, and other intellectual property laws.
You may access the website for personal and lawful use.
Unless authorized by us or permitted by applicable law, you may not commercially:
* reproduce,
* copy,
* scrape,
* republish,
* redistribute,
* modify,
* sell,
* license,
* exploit,
* imitate, or
* create unauthorized derivative commercial materials from
our protected content.
Nothing contained on this website transfers ownership of our intellectual property to you.
Third-party trademarks and intellectual property remain the property of their respective owners.
---
# SECTION 14. AÉVORA BRAND
AÉVORA is the commercial brand used by SmartProtools GmbH for this store.
The use of **AÉVORA™** or other brand identifiers does not necessarily mean that a trademark is formally registered in every jurisdiction.
You may not use our name, logos, product branding, photographs, or distinctive commercial presentation in a manner likely to falsely imply affiliation, authorization, sponsorship, or endorsement.
---
# SECTION 15. REVIEWS, USER CONTENT AND FEEDBACK
If you voluntarily submit a review, photograph, video, comment, suggestion, testimonial, or other content to us, you represent that you have the right to submit that material.
You retain any ownership rights that applicable law gives you in your content.
To the extent permitted by law, by submitting content specifically for publication or use in connection with our Services, you grant us a non-exclusive, worldwide, royalty-free license to reproduce, display, distribute, format, and use that content for operating, improving, or promoting AÉVORA.
We will not require customers to waive their right to provide honest reviews.
We may refuse or remove content where reasonably necessary because it:
* violates applicable law,
* infringes intellectual property rights,
* contains personal information published without authorization,
* contains malicious software,
* is fraudulent or deceptive,
* constitutes spam,
* contains unlawful threats or harassment, or
* otherwise violates these Terms.
We do not require reviews to be positive.
Where a review, testimonial, endorsement, or other content has been incentivized, any disclosure required by applicable law must be made.
---
# SECTION 16. THIRD-PARTY TOOLS
We may provide access to functionality, applications, integrations, or tools supplied by third parties.
Third-party services may be governed by their own terms and privacy policies.
Except to the extent that liability cannot legally be excluded, we are not responsible for independent third-party services that we do not control.
You should review the applicable third-party terms before using those services.
---
# SECTION 17. THIRD-PARTY LINKS
Our Services may contain links to independent third-party websites.
We do not control those websites and are not responsible for their independent content, products, services, security, or privacy practices.
The inclusion of a link does not necessarily mean that we endorse the third party.
Transactions conducted directly with an independent third party are governed by that third party's terms.
Nothing in this provision excludes liability that cannot lawfully be excluded.
---
# SECTION 18. RELATIONSHIP WITH SHOPIFY
AÉVORA is powered by Shopify, which enables us to provide the Services to you.
However, any sales and purchases you make in our Store are made directly with **SmartProtools GmbH / AÉVORA**.
By using the Services, you acknowledge and agree that Shopify is not the seller of the products purchased from AÉVORA and is not responsible for fulfilling our contractual obligations to you in relation to those products.
To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims, damages, losses, or liabilities arising solely from transactions made directly between you and AÉVORA.
Nothing in this section affects rights or obligations that cannot legally be excluded.
---
# SECTION 19. PRIVACY
Our processing of personal data is governed by our **Privacy Policy**.
Because our store is powered by Shopify, certain personal data may also be processed by Shopify in connection with providing and improving its services.
Depending on the circumstances, Shopify may act as a processor, service provider, independent controller, or business for certain processing activities.
Please review our Privacy Policy for further information about:
* personal data we collect,
* purposes of processing,
* legal bases,
* cookies,
* marketing,
* international transfers,
* retention,
* privacy rights, and
* our relationship with Shopify.
---
# SECTION 20. PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to:
* commit fraud,
* violate applicable law,
* infringe intellectual property rights,
* impersonate another person,
* submit unauthorized payment information,
* distribute malicious software,
* attack or interfere with website security,
* access non-public systems without authorization,
* harvest personal data unlawfully,
* conduct phishing or similar deceptive activities,
* intentionally manipulate reviews or promotions,
* place fraudulent orders,
* circumvent purchase restrictions,
* interfere with other users' access, or
* engage in conduct designed to damage AÉVORA, Shopify, our providers, or other users.
We may implement reasonable technical measures to protect the Services against scraping, automated attacks, fraud, excessive automated requests, and unauthorized access.
---
# SECTION 21. AUTOMATED SYSTEMS AND AGENTS
Automated systems, bots, AI agents, scrapers, or other automated tools may not access or interact with the Services in a manner that:
* circumvents technical restrictions,
* bypasses security controls,
* attempts to defeat CAPTCHAs,
* misrepresents automated activity as human activity,
* conducts fraudulent transactions,
* extracts protected content for unauthorized commercial exploitation, or
* materially interferes with operation of the Services.
We may restrict automated access through reasonable technical measures.
This provision does not prohibit activities that must legally be permitted or legitimate uses authorized by us.
---
# SECTION 22. ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, omissions, outdated information, or technical errors relating to:
* product descriptions,
* prices,
* discounts,
* promotions,
* shipping charges,
* delivery estimates,
* product availability, or
* other information.
We may correct such information and update the website.
Where an error affects an existing order, we will handle the situation in accordance with applicable contract and consumer law.
Nothing in this section gives us an unrestricted right to unilaterally alter an already binding consumer contract.
---
# SECTION 23. SUSPENSION AND TERMINATION
We may suspend or terminate access to an account or portions of the Services where reasonably necessary because of:
* fraud,
* security threats,
* illegal activity,
* material violation of these Terms,
* unauthorized access,
* misuse of the Services, or
* legal or regulatory requirements.
Termination does not eliminate payment obligations or other obligations that arose before termination.
Provisions that by their nature should survive termination will continue to apply, including provisions concerning intellectual property, liability, disputes, privacy, and accrued obligations.
---
# SECTION 24. DISCLAIMER OF WEBSITE WARRANTIES
We make reasonable efforts to keep the website secure, functional, and accurate.
However, we cannot guarantee that the website will always operate continuously or without temporary errors, outages, maintenance, or interruptions.
To the maximum extent permitted by law, optional website functionality and informational materials may be provided on an "as available" basis.
This disclaimer does not apply to mandatory warranties, statutory guarantees, product conformity obligations, or consumer rights that cannot legally be excluded.
---
# SECTION 25. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SmartProtools GmbH / AÉVORA will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and that arise solely from circumstances for which liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms is intended to exclude or restrict liability for:
* fraud or fraudulent misrepresentation,
* intentional misconduct,
* gross negligence where liability cannot lawfully be limited,
* death or personal injury where liability cannot lawfully be excluded,
* product liability that cannot legally be excluded,
* violation of mandatory statutory consumer rights, or
* any other liability that applicable law prohibits us from excluding or limiting.
For consumers, mandatory consumer protection law prevails over any inconsistent limitation in these Terms.
---
# SECTION 26. CUSTOMER RESPONSIBILITY AND MISUSE
To the extent permitted by law, we are not responsible for damage arising solely from:
* intentional misuse of a product,
* use contrary to clear safety instructions,
* unauthorized modification,
* deliberate damage,
* use for a purpose clearly outside the product's intended purpose, or
* continued use after obvious damage where a reasonable person would discontinue use.
This section does not apply where the damage results from a defect, inadequate legally required warning, our negligence, or circumstances for which liability cannot legally be excluded.
---
# SECTION 27. INDEMNIFICATION
If you use the Services for commercial purposes or engage in unlawful conduct, you agree, to the extent permitted by applicable law, to indemnify SmartProtools GmbH against third-party claims directly arising from:
* your intentional violation of applicable law,
* your intentional infringement of another person's intellectual property rights,
* fraudulent use of the Services, or
* your material breach of these Terms.
This provision will not require a consumer to indemnify us for losses caused by us or impose liability that would be unfair or unlawful under applicable consumer law.
---
# SECTION 28. CHARGEBACKS AND PAYMENT DISPUTES
Nothing in these Terms limits your lawful right to dispute a payment with your bank, card issuer, PayPal, or other payment provider.
However, before initiating a payment dispute, we encourage you to contact us at:
**[serviceaevora@gmail.com](mailto:serviceaevora@gmail.com)**
so that we may have an opportunity to resolve the matter directly.
Fraudulent chargebacks, knowingly false claims, or intentional misuse of payment dispute procedures may be challenged using relevant order, delivery, communication, and transaction records, subject to applicable law and payment-provider rules.
We will never use this provision to prevent a customer from exercising a legitimate chargeback or statutory payment right.
---
# SECTION 29. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
To the extent permitted by applicable law, we will not be responsible for delay or failure caused by circumstances genuinely outside our reasonable control, including, where applicable:
* natural disasters,
* severe weather,
* war,
* terrorism,
* civil unrest,
* governmental restrictions,
* sanctions,
* epidemics or pandemics,
* major transportation disruption,
* customs closures,
* widespread telecommunications outages,
* carrier network failures,
* strikes not reasonably within our control, or
* other comparable extraordinary events.
This provision does not remove any statutory right to cancel, receive a refund, or obtain another remedy where applicable law provides such a right.
---
# SECTION 30. DIGITAL PRODUCTS
Where we offer digital content or digital products, additional conditions may apply.
Digital products may be delivered electronically.
Where legally permitted, a digital product that has already been supplied, accessed, or downloaded may not qualify for our voluntary return policy.
For European consumers, loss of a statutory withdrawal right for digital content will occur only where the requirements imposed by applicable law have been satisfied, including any required prior express consent and acknowledgment.
Mandatory rights concerning defective or non-conforming digital content remain unaffected.
---
# SECTION 31. SEVERABILITY
If any provision of these Terms is determined by a competent authority or court to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent legally permissible or severed where necessary.
The remaining provisions will continue to apply unless applicable law requires otherwise.
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# SECTION 32. NO WAIVER
Our failure to exercise or enforce a right on one occasion does not automatically constitute a waiver of that right on another occasion.
Any waiver must comply with applicable law.
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# SECTION 33. ENTIRE AGREEMENT
These Terms, together with the policies and conditions expressly incorporated into them, form the agreement governing use of the Services and purchases from AÉVORA.
They include, where applicable:
* our Privacy Policy,
* Shipping Policy,
* Return & Refund Policy,
* Legal Notice,
* product-specific conditions,
* promotional conditions, and
* information agreed during checkout.
Nothing in this section excludes representations or rights that cannot legally be excluded.
---
# SECTION 34. ASSIGNMENT AND BUSINESS TRANSFERS
We may transfer rights or obligations under these Terms as part of a legitimate:
* corporate restructuring,
* merger,
* acquisition,
* sale of business,
* transfer of assets, or
* similar business transaction,
provided that doing so does not unlawfully reduce consumer rights.
Consumer rights under these Terms may not be restricted merely because our business ownership changes.
You may assign rights where applicable law allows you to do so.
---
# SECTION 35. GOVERNING LAW AND JURISDICTION
These Terms and our contractual relationship are generally governed by the laws of **Switzerland**, subject to mandatory conflict-of-law and consumer protection rules.
Where legally permitted, disputes involving SmartProtools GmbH will be subject to the competent courts at or associated with our place of establishment in Switzerland.
However, if you are a consumer, this choice of law and jurisdiction does not deprive you of mandatory consumer protections or jurisdictional rights granted to you by the laws applicable to your country of residence.
Consumers in the European Union, European Economic Area, United Kingdom, United States, Switzerland, or another jurisdiction retain any mandatory rights concerning applicable law, courts, venue, or dispute resolution that cannot legally be waived.
Nothing in this section requires a consumer to waive access to a court or remedy where such waiver would be prohibited by applicable law.
---
# SECTION 36. NO AUTOMATIC ARBITRATION WAIVER
Unless a separate arbitration agreement that is valid and enforceable under the law applicable to you expressly provides otherwise, these Terms do not require consumers to waive their right to bring an eligible dispute before a competent court.
This provision does not prevent the parties from voluntarily resolving disputes through mediation or another lawful alternative dispute resolution mechanism.
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# SECTION 37. CHANGES TO THESE TERMS
We may update these Terms from time to time for reasons including:
* changes to applicable law,
* changes to our Services,
* changes to Shopify functionality,
* security requirements,
* operational changes, or
* changes to our business.
The updated version will display a revised "Last Updated" date.
Changes generally apply prospectively.
We will not retroactively use updated Terms to materially reduce rights already acquired under a completed purchase where prohibited by law.
Where applicable law requires advance notice or consent to a material change, we will provide such notice or obtain such consent.
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# SECTION 38. CONSUMER RIGHTS
Nothing contained in these Terms, our website, or any AÉVORA policy is intended to exclude, restrict, or waive a consumer right that applicable law makes mandatory.
For consumers located in the European Union, mandatory EU and applicable national consumer protections remain unaffected.
For consumers located in Switzerland, mandatory rights under applicable Swiss law remain unaffected.
For customers located in the United States, mandatory protections under applicable federal and state law remain unaffected.
If a mandatory legal provision provides greater protection than these Terms, the mandatory provision will prevail to the extent required.
---
# SECTION 39. CONTACT INFORMATION
Questions regarding these Terms of Service, orders, products, or legal matters may be directed to:
**AÉVORA**
**Zürcherstrasse 35**
**8174 Stadel bei Niederglatt**
**Switzerland**
**Email:** [serviceaevora@gmail.com](mailto:serviceaevora@gmail.com)